FAQ

What will I see and hear? How does it work?

Desktop attendees throughout the globe will be able to hear each presenter's voice in direct synchronization with the complete visual presentation, including slides, video, graphics and photographs from the symposium venue. The Webcast is absolutely free on the Internet and open to the entire international medical community.

Once your system is ready, go to the WEBCAST PROGRAM page and click on the audio icon to access the synchronized audio and slide presentations.

All software requirements can be downloaded free, including Web browsers and Real Player®. You must download the RealPlayer G2 to listen to the Webcast and view the video segments.

Do I need any special hardware or software to view and listen to the Webcast?

Almost any computer configured to connect to the World Wide Web should allow you to view the Webcast. Speakers and a 16-bit sound card are required to reproduce the audio portion of the Webcast. Your computer should have a color monitor with VGA (Video Graphic Adapter) able to display a minimum of 32K (32,768 high color) with a resolution of 640 x 480 or higher.

Insofar as the software requirements are concerned, you will need a Web browser (Netscape® Navigator v. 3.x or higher; Microsoft® Internet Explorer v. 3.x or higher) and the RealAudio® player audio software. These can be downloaded free at:

	Netscape Navigator/Communicator®

	Microsoft Internet Explorer®

	RealAudio®

What are the minimum system requirements?

Computer and operating system:

PC, PC-compatible, Mac OS® or Unix:

HP-UX®, Solaris®, IRIX®, AIX® and other machines which run with

Netscape® or MS Internet Explorer®

Equipped with 16-bit sound card and speakers

Minimum 16 MB of RAM

CPU: preferably Pentium or Mac Power PC

Internet connection, minimum 28.8 Kbps or better modem, T1 or ISDN

Java and JavaScript enabled on your Web browser

Which RealAudio® player should I download?

Make sure to download the RealPlayer G2. The G2 player is only available for 32-bit windows (95, 98, NT) and it is the only version which will enable you to listen to the Webcast.

How can I test the RealPlayer G2?

Go to www.prous.com/esctakeda99 and view an online Webcast. If you installed the RealAudio player correctly, you should be able to view the Webcast with audio enhancement.

What if I can’t hear the presentations?

Check your equipment for minimum 16-bit sound card and speakers

Make sure your speakers are plugged in and turned on

Adjust volume control

Test that you downloaded and installed the RealAudio® player properly

Are you still having trouble with the RealAudio® player? Go to the RealAudio® Technical Support FAQs at:

http://service.real.com/help/faq/rp6faq.html

What does it mean when the player is rebuffering?

Streaming technology is used to deliver the audio of the presentations to your computer. Instead of sending one large audio file, it is sent in small segments to you by the servers. Thus, if the player loses its connection to the server for any reason, it needs to rebuffer the signal of the audio. Network congestion ("a busy signal") is the usual culprit.

What if the image quality is poor (photographs, slides, graphics)?

Your color monitor with VGA (Video Graphic Adapter) must be able to display 32K (32,768 high color) with a minimum resolution of 640x480 or higher. Check the settings on your computer.

What if I lose the connection or the screen is locked during the Webcast?

Try using the Reload or Refresh option on your browser's navigation bar. If this doesn't work, try closing your browser and reconnecting to the Webcast.

What is a firewall? How will this stop me from viewing the Webcast?

A firewall prevents unauthorized access to a network (e.g., your hospital's computer system). A firewall ensures that all communication and exchange between an organization's network and the Internet are secure. Depending on how your company/institution has configured its firewall, any of the following problems could occur:

JAVA could be disabled

JavaScript could be disabled

RealAudio could be blocked

If any of these elements are disabled you will not be able to view the Webcast.

Contact your system or network administrator to make sure your network can accept RealAudio packets (audio streaming).

To enable Java and JavaScript on your browser:

Netscape Navigator:

1. Open Netscape Navigator, versions 3.0X or 4.0X

2. From the Edit Menu in v. 4.04, select Preferences

3. In the Preferences dialog box, select Advanced in v. 4.04

4. From the Advanced Menu, enable Java and JavaScript

5. Click the OK button to accept the changes

Microsoft Internet Explorer:

1. Open Microsoft Internet Explorer, versions 3.0 or 4.0

2. From the View menu, select Options

3. In the Options dialog box, enable Java and JavaScript

4. Click the OK button to accept the changes

For help on configuring the RealPlayer® G2 player go to the FAQ
section:

http://service.real.com/help/faq/rp6cfg.html

Will technical support be available?

If you have any questions regarding technical setup, please contact us by e-mail at service@prous.com

	© 1999 American Heart Association, Inc. and Prous Science. All rights reserved. Unauthorized use prohibited.
	The information contained in this American Heart Association Web site is not a substitute for medical advice or treatment, and the Association recommends consultation with your doctor or health care professional.